Refund Policy
Last updated: August 27, 2026
We want you to feel confident ordering VolumeX. This Refund Policy explains when refunds or replacements are available and how to request them.
1. 30-day window
You may request a refund within 30 days of the delivery date shown by the carrier (or the ship date if delivery confirmation is unavailable). Requests submitted after this window are generally not eligible unless required by law.
2. Condition of return
For a full refund, products should be:
- Unopened and in original sealed packaging, and
- Returned with any included inserts or accessories that shipped with the order.
Opened bottles that have been used are typically not eligible for a refund for hygiene and safety reasons. If your order arrived damaged, defective, or incorrect, contact us promptly — we will arrange a replacement or refund even if packaging was opened to inspect the issue.
3. How to request a refund
- Email support@volumexsupplement.com with your order number, the email used at checkout, and a brief reason for the request.
- If a return is required, we will provide a return authorization and shipping instructions. Do not send products back without authorization.
- Once we receive and inspect an authorized return (or verify a shipping damage claim), we process the refund to your original payment method.
4. Timing
Approved refunds are typically issued within 5–10 business days after we receive the return or approve a claim. Your bank or card issuer may take additional time to post the credit.
5. Shipping costs
Original shipping charges are non-refundable unless the return is due to our error (wrong item, damaged in transit, or defective product). Return shipping for change-of-mind returns is the customer’s responsibility unless we specify otherwise.
6. Exceptions
- Free promotional items or bonuses included with multi-bottle packs are not refunded separately.
- Orders flagged for fraud or policy abuse may be declined.
- Subscription or recurring purchases (if offered) follow the cancellation terms disclosed at signup; unused, unopened product within the 30-day window may still qualify under this Policy.
7. Exchanges
We do not offer size or scent exchanges for VolumeX. If you received the wrong product, we will ship the correct item or refund you at our option.
8. Contact
Refund help: support@volumexsupplement.com or call (240) 363-7841. Please include your order number so we can assist quickly.