Shipping Policy

Last updated: August 27, 2026

VolumeX ships discreetly and focuses on reliable delivery across the United States. Here’s how processing, carriers, and packaging work.

1. Processing time

Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and U.S. federal holidays). During promotions or high volume, processing may take slightly longer; we will update you by email if there is a meaningful delay.

2. Shipping destinations

We primarily ship to addresses within the United States (including APO/FPO where carrier service allows). International shipping is not generally available unless explicitly offered at checkout. We cannot ship to P.O. boxes for certain carriers; if your address is rejected, our support team will help you update it.

3. Rates & free shipping

Free USA shipping is included on every order as advertised on the product page. If a carrier surcharge ever applies to Alaska, Hawaii, or a remote address, we will show it before you pay.

4. Carriers & delivery estimates

We ship via major U.S. carriers (such as USPS, UPS, or FedEx) depending on destination and service availability. Once your order ships, you will receive a tracking link by email. Estimated transit times after handoff are typically 2–7 business days for contiguous U.S. addresses; Alaska, Hawaii, and remote areas may take longer.

5. Discreet packaging

All orders ship in plain, unbranded outer packaging. The exterior label does not describe product contents. Billing descriptors on your statement will show our merchant/checkout provider name as configured at purchase.

6. Address accuracy

You are responsible for providing a complete, deliverable shipping address. We are not liable for delays or losses caused by incorrect addresses, refused packages, or failure to retrieve packages from a carrier facility. If a package is returned to us as undeliverable, contact support — we may reship after address correction (additional shipping may apply) or refund the product cost per our Refund Policy.

7. Delays & force majeure

Weather, carrier backlogs, customs (where applicable), natural disasters, and other events outside our control can affect delivery times. Tracking updates from the carrier are the best source for status once the package is in transit.

8. Lost or damaged packages

If tracking shows no movement for an extended period, or your package arrives damaged, email support@volumexsupplement.com with your order number and photos (for damage). We will work with the carrier to locate the shipment or arrange a replacement/refund as appropriate.

9. Contact

Shipping questions: support@volumexsupplement.com or call (240) 363-7841.